COVID-19 UPDATE

Coronavirus (COVID-19) UPDATE

Updated 8 July 2020

Keeping our visitors, staff and volunteers safe is our top priority. We’re constantly assessing the latest advice from the Government on Coronavirus and have reopened or are running some activities at some of our sports venues. .

You can now do the following:

  • Campsites – book stays at all four of sites. Two are already open, the other two will opens shortly
  • Lee Valley VeloPark – ride the mountain bike trails and road circuit
  • Lee Valley Hockey and Tennis Centre – play on our outdoor tennis courts
  • Lee Valley Athletics Centre – use the outdoor track in pre-booked coached groups
  • Lee Valley Riding Centre – enjoy intermediate and advanced 1:1 riding lessons
  • Lee Valley Golf Course - pay and play two ball rounds of golf
  • Fisheries – enjoy angling at season permit and day ticket venues

We've introduced a Flexi Booking Guarantee at our campsites which means you can book your holiday safe in the knowledge that you can change your plans if Coronavirus affects them. You can also read on the measures being put in place to keep staff and visitors safe here.

You can find information about our sports venues here. For a detail view of each venue please visit their individual page:

Our parklands are open. All car parks which serve our green spaces are open seven days a week. With the changes to Government advice on Coronavirus, we feel that this is the right time to reopen them fully. The guidance is still to stay local and, of course, you must follow social distancing when you are out. If an area looks busy please go elsewhere. Car parks which serve our venues are only open when the venues are open – they're closed outside of these times.

We know that green spaces are crucial for exercise and mental wellbeing, but anyone visiting must follow the Government’s rules to stop the spread of Coronavirus.

This means enjoying time outside with up to two households (your support bubble counts as one household or with up to six people from different households, Larger gatherings are not allowed.

Our Rangers, security team and the police are out in the parks urging people to follow social distancing rules.

Observe social distancing, staying at least 2m apart from other people

  • Use all areas of the park that remain open, not just the paths, so you can maintain an appropriate distance from others
  • If the park is crowded, do not enter if you cannot safely stay at a distance from others, consider exercising in quieter less-used streets.

Avoid touching surfaces (such as gates or hand-rails) and your mouth and face. Please follow Public Health England advice on hygiene and wash your hands as soon as you get home.

Pay attention to any instructions from our team. Temporary measures have been put in place to safeguard you.

Do not visit if you have any symptoms – fever, coughs, shortness of breath. See NHS guidelines if this applies to you.

Keep safe and stay well
 

Getting set to reopen your sports venues 

Updated 22 June 2020

We hope you’re keeping well at this difficult time. 
 
We’ve been carefully assessing Government announcements on how sports and leisure venues can reopen. We want to play our part in helping everyone get back to normal through exercise, staying healthy and having fun – and, while we want to reopen quickly we, of course, need to do this in ways which are both safe and financially viable.
 
We’ve kept our green spaces open throughout the crisis and have restarted some leisure activities, but getting all our activities up and running won’t be speedy or straightforward. A full list of what’s currently open is on the right hand side of this page.
 
The pandemic has had a huge financial impact on us. Most of our income comes through activities we sell in spring and summer which have been heavily affected by lockdown. So far we’ve lost around £3m of income during lockdown, around a quarter of the income we’d expected this financial year and, like so many other leisure organisations, we need to reopen carefully, responsibly and safely in a staged way to build back up to providing our visitors with their favourite activities and to make sure we’re here for you long term.
 
We’ve been carrying out deep cleans - keeping visitors and staff safe will remain our number one priority and each venue will have a bespoke approach to reopening. At Lee Valley Golf Course, for instance, it’s been relatively easy to implement social distancing and it’s now open and proving popular. But changes needed for other activities are more complicated. Our sports venue teams have been working out how to sustainably cope with social distancing itself and the lower capacities which social distancing will demand.  
 
Our venues are complex operations which often rely on income from events and private hires, which are not happening at the moment because of the impact of Coronavirus. Many of our venues provide a variety of activities, some of which are integral to what we do but are loss making, but in a normal year can be covered by our more commercial activities. Because we need to make sure that opening doesn’t put us in a worse financial position than we’re already in, some of our venues will begin with limited activities and shorter opening hours. We’ll assess how each of these activities work, make changes, and expand what we can offer so that we can control our costs, gauge visitor interest and balance the income potential. We’ll keep you updated through newsletters, our website and social media.
 
When the time comes to visit you’ll see some changes. We’ve been carrying out deep cleans of our venues. Our staff may be wearing face masks, we may have changed entrances and exits, you may have to queue. Cafes and changing rooms might be shut. You’ll have to pre-book everything, we’ll be providing hand gel, won’t be taking cash and, of course, need you to practice social distancing. 
 
We want you back as soon as we can. Visitors are what Lee Valley Regional Park is here for and who we’re here to serve – we can’t wait to see you all again, so please bear with us during this time. 
 

NHS and Public Health England Guidance

 
We are constantly reviewing the situation, and following all NHS and Public Health England guidance. 
 
Please follow the Government’s health and safety advice:
 
  • Wash your hands with soap and water often – do this for at least 20 seconds.
  • Always wash your hands when you get home or into work.
  • Use hand sanitiser gel if soap and water are not available.
  • When you cough or sneeze, cover your mouth and nose with a tissue or your sleeve. Put used tissues in the bin immediately and wash your hands afterwards.
  • Try to avoid close contact with people who are unwell.
  • Do not touch your eyes, nose or mouth if your hands are not clean.

 

Frequently asked questions about our venues and services

We've pulled together information on the key questions our visitors are asking, along with their answers and compiled them into this handy document. It covers bookings, gift vouchers, contact information and specific things for each of our venues and services.

Download a copy here.

 

Gift Vouchers update in relation to Coronavirus (COVID-19)

 

Do you have a voucher that’s due to expire?

Due to the Covid-19 outbreak, we’re extending the expiry dates on our gift vouchers whilst we’re closed by an extra 12 months. So if you have a voucher that would have expired after 21 March 2020 you will automatically receive an additional 12 month window to redeem it.

Our booking portal is not open at the moment but follow us on our social media channels and we’ll let you know as soon as you can book your experience.

We appreciate your understanding and look forward to welcoming you to the venue, in the meantime stay safe.

 

Our gift voucher are now valid for two years!

If you’re thinking of buying a voucher whilst we’re closed, you’ll benefit for our extended redemption offer – we’ve increased the window from 12 to 24 months from date of purchase.

Shops may be closed, but you can still bring smiles to loved ones faces with a Lee Valley experience day voucher –choose from white water adventures, track cycling days, horse riding, fun on the farm and holidays.

Promotions

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Opening status of venues

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Even though lockdown is easing, the park is still operating with some restrictions. This webpage shows the latest status of our venues and services.
 
Currently OPEN
 
Partly OPEN:
 
Opening soon:
 
Currently CLOSED:
 
Services currently CLOSED:
 
Toilet blocks currently CLOSED:
  • Dobbs Weir car park
  • River Lee Country Park, Fishers Green
  • Broxbourne Old Mill and Meadows
  • Gunpowder Park
 
Birds hides currently CLOSED:
  • Longlands Hide (Lee Valley Park Farms)
  • Grand Weir Hide (River Lee Country Park)
  • Grebe Hide (River Lee Country Park)
  • Teal Hide (River Lee Country Park)
  • Cornmill Meadows Hide (Cornmill Meadows)
 
Events being held and/or run at these venues have been cancelled/postponed. All of our What's On listings will be updated with the latest status of the event. The organising party/venue will be in touch with you with the rescheduled date or to offer a refund. If you require any further information please contact the organising party/venue directly.
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